NoVisaFee is a visa document-preparation service: a free chat widget on this website for
general questions, a paid eligibility assessment (currently run on Telegram), and an optional
paid document-prep package. This policy explains what data we collect and how it's used.
What we collect
Your Telegram chat identifier, used to identify your paid session and deliver replies. If
you use only the free website chat widget, no persistent identifier is created — your
conversation there is not saved between visits.
The messages you send us during a paid session, and our replies — including your answers
during the eligibility interview and the document-prep stage. This is kept as your conversation
record, which also serves as the record used to resolve any refund claim.
Documents and photos you send us — including refusal letters, bank
statements, passport pages, or any other file — are stored securely (private cloud storage, not
publicly accessible) so both you and we have a record of what was actually provided, which
matters if a refund is ever disputed under our refund policy.
Payment confirmation from Stripe when you pay for the assessment or package. We do not
receive or store your card number — Stripe handles payment details directly.
Whether you agreed to be contacted about future services. We ask this once, after your
assessment, and it is entirely optional — declining changes nothing about the service you
receive.
Name and email, if you use the "Stay in the loop" signup form on this site.
This is separate from the assessment/package service above — it's for visitors who haven't
started an assessment yet. We use it to reach out about updates or offers that could help your
case. We do not send a recurring newsletter off this list. You can ask us to remove your entry
at any time using the contact address below.
How your data is processed
To run the service, your messages are sent to the following processors:
Telegram — message transport for the paid assessment and document-prep
conversation.
Anthropic (Claude) — generates the eligibility screening, document-prep,
and free-chat-widget replies; may run web searches against public sources to check current visa
fees, document rules, or processing times.
Stripe — processes the assessment and package payments.
Upstash — hosts the database storing your session state.
Vercel Blob — hosts documents and photos you upload, in private storage
not browsable or indexed publicly.
Google Sheets — holds our internal customer list: your identifier,
language, which stage you reached, your screening verdict, whether you bought each service, and
your contact preference. Your conversation transcript and your uploaded documents are
never written here.
We do not sell your data to any third party.
Retention
Your phone number, conversation history, session status, and any documents you uploaded are
stored for up to 180 days after your last message — longer than a typical chat service, because
your conversation and document record is also the basis for resolving refund claims under our
refund policy. It's then automatically deleted. To request
earlier deletion, email us at the address below (note: deleting your record before a refund claim
is resolved may affect our ability to verify it).
The internal customer list described above is kept for longer than 180 days, because it is our
record of who our customers are. It holds only the summary fields listed above — never your
conversation or your documents. You can ask us to remove your entry from it at any time, for any
reason, using the contact address below.
Who can see your records
Your conversation and uploaded documents are accessible only to NoVisaFee's operator, through
an internal, password-protected lookup tool — used solely to resolve support questions and refund
disputes. Nothing is shared with anyone outside NoVisaFee except the processors listed above.
Being contacted about future services
After your assessment we ask, once, whether you'd like us to message you if we add a service
relevant to your situation. We only contact you if you say yes. If you decline,
say nothing, or give an unclear answer, we treat that as a no and will not message you. We never
make the assessment, the package, or a refund conditional on your answer.
If you said yes and later change your mind, reply STOP in the chat or email us
at the address below, and we'll stop immediately.
Not legal advice
NoVisaFee prepares documents and provides eligibility screening opinions. It does not verify
eligibility with certainty, file applications, or represent you before any government agency, and
nothing it says is legal advice. You are responsible for verifying requirements against official
government sources and for submitting your own application.
Contact
Questions about this policy, your data, or a refund claim can be sent to
awaisf430@gmail.com.